Only Valid For Canada
ZEISS warrants for a period of 1 year from the date of original purchase that the product is free from defects in material and workmanship. An extended warranty for one additional year is available by registering the product within 4-weeks of the date of purchase at the ZEISS product registration. The ZEISS Manufacturer Warranty (“Warranty”) is separated into several regions. The sticker on the product box shows the relevant region for Warranty. Warranty is only available in the region where you purchased the product.
During the Warranty period, defects will be removed free of charge either by repair or replacement at the discretion of ZEISS. ZEISS’s obligation under this Warranty is limited to repair or replacement by equivalent product in working condition.
During the Warranty period, we will also service your lens outside your region. In this case the repair service will not be free of charge. This Warranty applies in addition to your legal right to claim warranty towards the seller. The Warranty is not transferable.
What Is Not Covered
This Warranty shall not apply if the defect is attributable to misuse, neglect, accidental damage, alteration of the product or improper treatment, including any interference with the product by unauthorized workshops or persons.
This Warranty is void, if damage is caused by the use of accessories not sold or authorized by ZEISS, or from service by persons not authorized by ZEISS. This Warranty does not cover claims resulting from natural disasters (e. g. floods, storms, fire), acts of war or terrorism and will not apply to damage arising from combat conditions. It will be at ZEISS’s sole discretion to extend service under this Warranty for damage arising from the above-mentioned conditions.
Limitations of Liability
To the extent possible under the applicable law, this Warranty excludes claims for any indirect, special, punitive, incidental or consequential damages and does not cover damages due to the misuse, neglect, accidental damage, mishandling or alteration of the product.
Limitation of Warranties
This is the exclusive warranty for the products. All other warranties, expressed or implied, statutory or otherwise, including without restriction, those of merchantability or of fitness for us, are excluded. This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
For products purchased outside of the Americas region, you must first contact your ZEISS dealer from whom you have purchased your product, or the ZEISS distributor responsible in the country of purchase. Only products imported by Gentec International and purchased in Canada from authorized Carl Zeiss Camera Lens dealers carry this Warranty. Carl Zeiss SBE, LLC and/or Gentec International will not provide warranty service for products purchased through a non-authorized dealer.
Resale of Product and Export Restrictions
Resale of this product to anyone outside Canada is subject to export compliance and is not authorized by Carl Zeiss SBE, LLC and/or Gentec International.
Please visit zeiss.com/photo/warranty for more information.
Handling Instructions
Please review the ZEISS Warranty policy statement for the complete terms and conditions. To validate manufacturer’s warranty coverage for your lens, please enclose a copy of the dated sales receipt and if applicable, the registration number of your extended warranty. Return shipping charges is the sole responsibility of the original retail purchaser. To obtain service under the warranty policy please return your lens to Gentec International at the following address:
Gentec International, Service Department
90 Royal Crest Court, Markham, Ontario L3R 9X6